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Contact Us

Excellent customer service is our specialty

So many ways to contact us – choose how you want to connect

Whether you're in Worcester County, MA, or halfway around the world, you can always connect with Webster Five Bank.

Customer contact center

800-696-9401

Hours
Mon – Fri 8:00 AM – 6:00 PM
Sat 8:00 AM – 1:00 PM

Mailing Address

35 Millbury Street
Auburn, MA 01501

Make an appointment

Pick a date and time to visit one of our branches.

Email us

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iPay customer service

877-434-4729

Select Option 1 for consumer, Option 2 for business

Hours
Mon – Fri 8:00 AM – 8:00 PM

Report a lost or stolen debit card

National: 888-297-3416

International: 206-389-5200

Hours
24 hours a day, 7 days a week

Debit card disputes

833-305-0702

Hours
Mon – Fri 9:00 AM – 8:00 PM

Investment center

800-657-9126

Hours
Mon – Fri 8:00 AM – 4:30 PM

Phone banking

800-492-1032

Hours
24 hours a day, 7 days a week

Credit cards

Personal cards: 800-558-3424

Business cards: 800-558-3424

Hours
24 hours a day, 7 days a week

Activate your debit card and manage your PIN

National: 800-290-7893 | International: 206-624-7998

2026 Holiday Schedule

New Year's DayThurs, January 1
Martin Luther King, Jr. DayMon, January 19
Presidents’ DayMon, February 16
Memorial DayMon, May 25
JuneteenthFri, June 19
Independence DaySat, July 4
Labor DayMon, September 7
Columbus DayMon, October 12
Veterans DayWed, November 11
Thanksgiving DayThurs, November 26
Christmas DayFri, December 25
New Year's Day 2027Fri, January 1
Digital Banking
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