Contact Us

At Webster Five, we pride ourselves in being there for you because you are important to us. We strive to answer your questions clearly, accurately and as quickly as we can. There are a few ways to contact us, depending on your inquiry. We encourage you to reach out to us by calling the main number during normal business hours to speak with a live person. Our other helpful phone numbers are listed below.

Customer contact center

Hours
Mon – Fri 8:00 AM – 6:00 PM
Sat 8:00 AM – 1:00 PM

Mailing Address

35 Millbury Street
Auburn, MA 01501

iPay customer service

Select Option 1 for consumer, Option 2 for business

Hours
Mon – Fri 8:00 AM – 8:00 PM

Report a lost or stolen debit card

National: 888-297-3416

International: 206-389-5200

Hours
24 hours a day, 7 days a week

Debit card disputes

Hours

Mon – Fri 9:00 AM – 8:00 PM

Investment center

Hours
Mon – Fri 8:00 AM – 4:30 PM

24/7 telephone banking

Hours
24 hours a day, 7 days a week

Home and personal loans

Hours
Mon – Wed 8:00 AM – 4:30 PM
Thurs – Fri 8:00 AM – 6:00 PM
Sat 8:00 AM – 1:00 PM

Business banking

Hours
Mon – Fri 8:00 AM – 5:00 PM

Credit cards

Personal cards:

Business cards:

Hours
24 hours a day, 7 days a week

Activate debit card and manage pin

National: 800-290-7893

International: 206-624-7998

Mailing Address

35 Millbury Street

Auburn, MA 01501

Make an Appointment

2024 holiday schedule

New Year’s Day 2024 – Mon, January 1
Martin Luther King, Jr. Day – Mon, January 15
Presidents’ Day – Mon, February 19
Memorial Day – Mon, May 27
Juneteenth – Wed, June 19
Independence Day – Thurs, July 4
Labor Day – Mon, September 2
Columbus Day – Mon, October 14
Veterans Day – Mon, November 11
Thanksgiving Day – Thurs, November 28
Christmas Day – Wed, December 25
New Year’s Day 2025 – Wed, January 1

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